Support

Email us at farish@elowenworks.com.

Please do not include passwords, authentication codes, invite codes, or private photos in your first message.

• sign-in, account access, or password-reset problems;
• creating, joining, or managing a circle;
• invite codes that are not working as expected;
• photo capture, selfie, caption, or reveal issues;
• missing or delayed prompt and circle notifications;
• memories, reactions, comments, or collage sharing;
• bug reports, accessibility issues, and product feedback; and
• privacy, safety, account-deletion, or content concerns.

To help us investigate quickly, include:

• a short description of what happened and what you expected;
• the steps that led to the issue;
• your device model and operating-system version;
• your Unwind app version, if available; and
• the approximate date and time the issue occurred.

A screenshot can be helpful, but please remove or cover private photos, invite codes, email addresses, and other sensitive information before sending it.

You can request deletion from within Unwind at Profile → Delete account. Choose immediate deletion or a 30-day recovery period, then follow the on-screen confirmation steps.

Deleting the app from your device does not delete your account. For more information, review the Privacy Policy.

To report content, conduct, or an account that may put someone at risk, email farish@elowenworks.com with “Safety report” in the subject line. If someone is in immediate danger, contact local emergency services first.

Learn more about how Unwind handles information in our Privacy Policy, or review the rules for using the Service in our Terms of Service.